MUSQAT project cooperation with Telavi municipality

Center for Training and Consultancy (CTC) has worked with City Hall and City Council representatives of Telavi Municipality to increase their knowledge and skills on policy development and service quality.

Officials of the local government were trained in policy planning and analysis, policy analysis cycle, policy instruments (situational assessment, methods for defining policy aim and objectives), stakeholder analysis, discussion of policy alternatives (cost effectiveness and efficiency), public administration, policy implementation and quality assurance. Quality management and standards were also introduced in Municipalities.  As a result, decision-makers of Telavi municipalities (including The First Deputy Mayor of Telavi, Head of Administrative Unit, Head of Internal Audit Department and Deputy Chairman of Telavi City Council) are now able to plan and implement evidence based policies and deliver more efficient and higher quality services to local population. This action is part of wider EU efforts to support development of local governments. 

Through the training and expert assistance program, the representatives of the municipality got acquainted with the Municipal Services Quality Self-Assessment Toolkit (MUSQAT) and through it conducted the self-assessment of municipal services. Based on the self-assessment report results, a 2-year Service Improvement Action Plan was developed and approved by the mayor’s order.

Using the technical assistance program, The Strategy of Early and Pre-school Education and Nurturing Care of Telavi Municipality and the 2-year action plan for its implementation were developed. In addition, Telavi Municipality led the inter-municipal professional educational program and, together with the other 7 municipalities of Kakheti, purchased the training programs envisaged by the Telavi Professional Development Plan for Public Servants.

The Action was implemented with the financial support of the European Union in the framework of the project: “Municipal Services Quality Assessment Tool” (MUSQAT).